At Jai Ganesh Arts, we understand that circumstances may arise where you need to cancel your order. We have a cancellation policy in place to address such situations. Please read the following details to understand our cancellation process.
What is Cancellation?
Cancellation refers to the act of requesting the termination of your order with us due to unforeseen reasons.
How do I Cancel?
It is important to note that we strictly do not entertain cancellations of orders, as the idol is reserved exclusively for you from the moment you place your order with us.
However, in exceptional and unfortunate scenarios, such as accidents, health issues, or unfortunate events like a death in the family, you may apply for cancellation. To initiate the cancellation process, kindly send us an email at [email protected] with your order number and provide the details and reasons for the cancellation.
Jai Ganesh Arts Cancellation Policy:
Once you apply for cancellation, our dedicated team will carefully review the provided reason and circumstances to make a final decision regarding the acceptance of the cancellation. Please understand that our decision will be binding and whether to accept the cancellation or not will be at our discretion.
Exceptions and Rules:
In certain unavoidable situations, such as natural calamities, changes in government policies, or other uncertain events, we may not be able to accept cancellations. Our team will assess these situations and make decisions accordingly, keeping in mind the demands of the circumstances.
Product Cancellation Policy:
If your cancellation is approved by our team, we will proceed with canceling your order, and an email notification will be sent to you to confirm the cancellation. Please be aware that 12% of the total amount paid by you will be deducted as payment gateway and process charges. The remaining amount will be refunded to you through the online payment mode only.
Refund Processing Time:
Once the cancellation is approved, the refund process will be initiated. The time it takes for you to receive the refund will depend on the original payment method used for the transaction. Here is the estimated refund timeline:
Net Banking: 7-10 business days
Debit Card: 7-10 business days
Credit Card: 7-10 business days
Please note: Our cancellation policy is subject to change over time. We encourage you to stay updated with the latest policy on our website or by contacting our customer support team for any changes.